TERMS & CONDITIONS

GENERAL

  • Lyme Bay Holidays are agents acting on behalf of the owner/s of the properties advertised on this website. When booking a property you enter into a contract with the owner/s of the property. Lyme Bay Holidays are responsible for the administration of this booking. We will try as far as possible to resolve any problems that may occur but any dispute relating to the property/holiday itself will be a matter directly between you and the owner. The conditions stated here are the basis of the said contract.
  • The property owner/s or representative/s will be allowed access to the property at any reasonable time during occupancy.


    BOOKING CONDITIONS

  • The contact name and person booking online must be over 21 years of age and agrees to be responsible for the party occupying the property and is authorised to agree to all conditions of hire on behalf of all members of the party.
  • No booking is binding until confirmed in writing by Lyme Bay Holidays. Confirmed bookings are not transferable between properties.
  • When booking please ensure that you check any points of particular interest to your party e.g. distance from facilities, locations, number of steps, traffic noise etc.
  • We do try to assist to ensure that you have chosen the most suitable property for your party but the ultimate responsibility is yours if you are unsure about any aspect of your selection please phone us for advice before booking. We reserve the right to refuse to accept bookings at our discretion where we believe that such a booking would not be in the best interests of the owner and/or the holidaymaker.
  • We are unable to accept bookings from all male or female parties of more than three people unless by special arrangement - please call us before booking.
  • All bookings are accepted on the clear understanding that the property is taken for holiday purposes only and is not used for any other purposes and must be vacated by the agreed time and date. You will be liable for any costs incurred for unauthorised extension of tenancy.
  • The number of people occupying the property must not exceed the number shown on the confirmation or that advertised as maximum on the website. All party members must be named on the booking. The owners and Lyme Bay Holidays Ltd reserve the right to refuse admission or enter the property and end the tenancy if the numbers exceed as above. A charge will be made for any extra persons.


  • PAYMENTS

  • If the booking is made six or more weeks before the holiday commences a deposit of one-third of the total cost plus the booking fee is required.
  • Deposits paid are not refundable unless the conditions of the Holiday Protection Cover are met.
  • Once the booking has been received and receipted in writing by Lyme Bay Holidays the balance will be due six weeks before the holiday commences. If the balance payment has not been received six weeks prior to the arrival date Lyme Bay Holidays reserve the right, after taking all reasonable steps to contact the holiday party, to re-sell the holiday and the holiday will be treated as a cancellation under the terms of the Holiday Protection Cover.
  • Any charges raised against Lyme Bay Holidays by their bank for dishonoured cheques, bank transfers and non-sterling cheque payments will be passed on to the booking party and payment for these charges must be made within 5 working days.
  • Lyme Bay Holidays will not cover the cost of any charges incurred by the booking party for our bank requesting re-presentation, referral to drawer or refusal of cheques paid to Lyme Bay Holidays.
  • We accept all Visa and MasterCard debit and credit cards. Any payments made by credit card will incur a surcharge of 2%. Unfortunately we do not accept payment via; American Express, JCB, Union Pay, Diners Club International or Discover cards.
  • A few properties require a security deposit to be in place with Lyme Bay Holidays before occupation. If this is the case it is clearly stated in the property details.
  • A security deposit required for all Christmas and New Year bookings. This is £100 for 1-2 bedroom properties, and £200 for any property with 3 or more bedrooms. Some properties charge a security deposit as standard for all bookings, in this case the larger security deposit amount will be used.
  • Lyme Bay Holidays reserve the right to change prices quoted due to errors or omissions.
  • VAT where applicable is included in the prices shown at the standard rate at the time of going to print. Lyme Bay Holidays reserves the right to adjust this should legislation require.


    RESPONSIBILITY

  • Owner/s are responsible for providing holiday accommodation in a clean and tidy condition taking all reasonable steps to ensure that all facilities advertised are provided.
  • The hirers of the property must ensure that the property is left in a clean and tidy condition failure to do so will result in an additional charge.
  • The hirers of the property are responsible for the replacement of any article broken or damaged during their occupation of the property and for the repair of any damage done to the property itself (excluding reasonable wear and tear).
  • Where swimming pools are included as part of the facilities in a holiday property it is on the understanding that they are unsupervised and that it is your responsibility to ensure that children and non-swimmers are supervised at all times.


    LIABILITY

  • Lyme Bay Holidays Ltd, their staff/representatives, do not accept any liability for any neglect, default or act on the part of the owners nor for any inconvenience, injury, accident or loss suffered by any person or to any vehicle or possessions in or about the properties or in any way arising out of these properties from any cause whatsoever.
  • Lyme Bay Holidays Ltd aim to ensure that the details provided by owners for inclusion on this website are correct. We cannot accept responsibility for errors contained on the website or for any mis-description made by us as a result of inaccurate information given to us by an owner or modifications made by the owner without our knowledge. Any changes to facilities/ descriptions that we are informed of and that may materially affect the stay will be notified to you as quickly as possible.
  • Lyme Bay Holidays Ltd can not be held responsible for any changes or the withdrawal of properties from this website.
  • If for any reason the property booked becomes unavailable or is deemed unsuitable for letting by Lyme Bay Holidays Ltd, all monies paid will be refunded in full and this is the extent of the liability of Lyme Bay Holidays Ltd and the owner/s, no further claims will be acknowledged.
  • Lyme Bay Holidays Ltd and/or the owner/s of the property booked do not accept any liability for any disruption of tenancy due to surrounding or neighbouring properties of any sort whatsoever. This is to include building works, impairment of views and noise.
  • Lyme Bay Holidays Ltd and/or the owner/s of the property do not accept liability or pay any compensation where a property becomes unavailable due to force majeure´. This describes any event which Lyme Bay Holidays Ltd and/or the owner/s could not avoid. These events are to include storm or weather damage, criminal damage, break- in, explosion, fire, flood, which causes destruction or damage to the property making the property not satisfactory for letting. Also included are adverse weather conditions, riots, industrial action, civil strife, natural disasters, nuclear disasters, oil spills, war or threat of war, actual or threatened terrorist activity and all similar situations beyond Lyme Bay Holidays Ltd or the owner/s control.
  • Many properties state Broadband or WiFi available. It is provided by owners free of charge and is on an 'as is' and 'as available' basis. Owners or Lyme Bay Holidays cannot warrant that this service will be uninterrupted, error-free, or free of viruses or other harmful components. No compensation will be given for service problems.
  • All properties do not allow smoking indoors. If smoking is found to be evident then a charge of up to £250 for professional cleaning may be levied.


    LOCAL EVENTS etc.

  • If for any reason, any advertised local events, services or facilities become unavailable, Lyme Bay Holidays Ltd will not hold any responsibility or entertain any requests for compensation.


    COMPLAINTS

  • All complaints should be notified to our office immediately. We will not entertain a complaint once a property has been vacated. Lyme Bay Holidays Ltd and the property owners reserve the right to investigate and resolve any problems during tenancy without refund or compensation.
  • Any complaints submitted in writing will be forwarded to the owners for a final resolution.


    PETS

  • Pets, when allowed, in properties must be kept under control and in no circumstances left alone in the property nor allowed onto furniture or beds. Hirers take full responsibility for any pets brought to the property and agree to pay a surcharge of £20.00 per pet per week (or part week).
  • 'No pets' in the brochure description does not guarantee that a pet (including the owners) would not have been at the property.


    LOST PROPERTY

  • We can accept no responsibility for items left behind in the property after you have vacated. We will charge a £15.00 admin fee plus the cost of postage in advance to retrieve and return lost property on request. Any unclaimed items of property will be disposed of after 4 weeks.


    TERMINATION OF CONTRACT

  • If the booking party fail to adhere to any of the conditions set out above, Lyme Bay Holidays Ltd and the property owner/s reserve the right to enter the property and terminate the tenancy.

  • For details of our Holiday Protection Cover, please click here