“We were very disappointed to receive an email on the first morning of our holiday (email not seen till arrived) that the next door neighbour was having solar panels fitted.”
On contacting LBH (phone) we were advised that these works would only take about half a day. This proved to be inaccurate. The scaffolding was taken down on about the Monday, workers then reappeared on Weds afternoon and had a half day getting the property ready for the solar panels, they then returned on the Thurs morning and were still there at 2.30 when we decided to vacate the property and go home.
We were obviously misinformed about the length and the times of the works and the drilling etc had an impact on our enjoyment of the property.
I would also add that I was not impressed that I had to ring LBH to ask questions regarding the works as I could not respond to their email advising of the issues. Also, having spoken to someone (Mia I think) at LBH I was promised a call back on my mobile phone within 30 mins which never happened, however, on returning home there was a phone message on my landline, not much use as I was obvioulsy not at home.
I did infact notice a message on my LBH account which I was unable to respond to and could not be bothered to ring again.
I think that LBH need to change the way they expect clients to liaise with them, firstly by allowing emails from them to be replied to. Also, by allowing messages on the LBH account to be responded to. It almost seems that you do not want to deal with issues and therefore make it has inconvenient as possible for holiday makers to raise issues.
Firstly we are pleased to advise that the solar panel installation work was completed on Thursday afternoon so there will not be any disruption to any future bookings.
The property owner liaised with the owner next door to keep us informed of the schedule of works, and we did relay this information to you as soon as we could. Unfortunately there was no mobile phone number on your booking so we could only leave a message on your landline and via email. We always want to be honest with guests in these situations, and try our best to keep people informed, given the information provided from third parties. We sincerely apologise if you feel that we didn't keep you appropriately informed on this occasion.
We hope that you enjoyed your stay in Lyme and had the opportunity to enjoy the beaches and surrounding countryside during a period of the recent sunny weather.
The Lyme Bay Team
Property Owner
