“We were disappointed with our stay.”
We had issues with the property, which were reported on our second day and weren't resolved until the day before we left. We reported that the underfloor heating was set to 30 degrees, making the house uncomfortably hot. A maintenance person came out and temporarily reduced the heating settings, but these reverted back to 30 degrees at 6am the next day. A second maintenance person came out on the following day and amended the heating settings again. We also reported that the TV reception was intermittent at best. The first maintenance person claimed to have fixed it but we could not see the result of this. The second person identified the issue and put in a request for it to be followed up. Therefore, it was not fixed during our stay. On the day before we left, we visited Lyme Bay offices to chase up the TV and heating repairs and also reported that the shower did not drain effectively and therefore for our entire stay we had to have quick and weak showers as the shower on full power would quickly flood the bathroom. We emailed customer services to also state that the general cleanliness of the property was not up to standard. For example, dirty crockery and kitchen items, hair in drawers and rugs, and dirty windows and garden furniture. There were other maintenance general issues, such as a light bulb not working and a wardrobe drawer that wouldn't open. There was a minimum of property-specific information. Factory issued manuals were provided, but it would have been helpful to have more personalised instructions on all we needed to know for a comfortable stay. This property was not cheap and we feel we paid a lot of money for location only.
