“We love this setting, and love Lyme Regis, but we have commented before that the attention to detail was lacking for the price charged for this accommodation.”
From previous feedback we thought that improvements had been made to this accommodation. We appreciated the mirrors and chair pads - and although we didn't have the weather to use the outside chairs, these were also a good addition to the accommodation. However, our biggest concern was that the sliding door to the ensuite room was completely off its rails (the rails are no longer there!) and was almost impossible to move. Sliding a heavy wooden door across a floor is not easy or appropriate. Why hasn't it been fixed? It took two of us every evening and morning to try and move it along safely. This years experience felt on a par with camping and making do! The creation of the food cupboard has resulted in useful kitchen bowls and utensils disappearing - which is frustrating as we choose self catering because although we do like to eat out, we also like to be able to cook a lot of our meals in our accommodation. We couldn't really understand why is there a whole wall cupboard devoted to glassware? This would have made a more accessible food cupboard. I suggest this because we are both under 5 2 so we couldn't access the top shelf of the food cupboard. There was no bread bin. The large frying pan was unusable as a large part of its nonstick surface had been scrapped very badly and other parts of the surface were fragmenting. We bought a new one in Fordhams. Even the sieve was broken and couldn't be used without ingenuity and creative solutions. The kick boards under the kitchen units have all collapsed creating an uncared for impression of the kitchen area. There is nowhere to hang outdoor coats or to dry wet clothes. It rained almost every day during our stay - where and how are we meant to dry our wet clothes? Finally, although the cabin was generally clean, we had to misfortune to drop a scrabble counter when sitting on the sofa, it fell under the sofa. The sofa clearly hasn't been moved for cleaning for many months - there are even some chips underneath it! The overall experience was definitely not worth the £1865 that I paid for my holiday. This is a lot of money by anybody's standards! The standard of this accommodation does not merit this price.
I do not believe that your star rating is a fair representation of our property
And although you have managed to bring down the overall star rating of our property, I hope future guests can see through this one off bad rating
Property Owner
