“The house was very unclean and whilst it was a dog friendly place to stay, it felt as though it was a dog kennel.”
There was dog hair everywhere and the house was extremely dusty and dirty, particularly the ground floor areas.
The rugs and sofa throw/blankets/curtains on the sofas were not nice to walk on or sit on and the furniture has seen much better days. The kitchen did not feel clean and the worktops were very sticky. We bought various cleaning products after we had arrived to try and freshen up the house, but it was just a very short term measure. There was old random furniture and items that felt dirty, such as a dirty old footstool under a desk/table randomly in the corner.
There were missing light fittings in the lounge area and the interior was very mismatching.
The dust on the top of the lounge area fire was very thick and under the fire was extremely dirty and has clearly not been touched for a very long time. Under the large foot stool to the floor was filthy. The bathroom was the cleanest of the rooms, albeit the shower was dirty and dusty along the bottom skirt on the outside. The glass had also not been cleaned. The rim of the bath was also not clean.
There was a dishwasher but with no dishwasher tablets. There were no bin liners to replace the one that was there.
The ground floor was impacted by lots of damp and staining to the walls. I understand it is an older property however, this led to a damp smell in the house and also LOTS and LOTS of flies inside.
The windows were dirty and have not been cleaned, and the whole condition of the property created an unwelcome feeling and poor experience.
We are sorry to hear that the property didn't meet with your expectations. In general, the photos represent the property accurately, and reflect the style of a country property, so we were surprised that the furnishings were described as shabby. However, we do recognise that some items are not to everybody’s taste. It was useful feedback on the throws, and also the cleaning. This was not as expected and we have spoken to our cleaner to ensure future standards are as high as they have been in the past. Thankyou for advising on the dishwasher tablets and bin liners - these should always be available, and we have made the housekeeper aware of this.
As we are a local agency in Lyme we would always encourage guests in residence to contact us during their stay if they are unhappy or require our assistance. We would rather have the opportunity to put things right at the time so that guests can enjoy their holiday.
We hope that you enjoyed exploring the local area, countryside and beaches.
The Lyme Bay Team
Property Owner
