WHAT HAPPENS ONCE YOU'VE MADE A BOOKING
As soon as we have received and checked your booking form and processed your deposit payment we will send you a confirmation of booking. Please check that all the details are correct as any changes you make will incur a £30 administration fee. The confirmation will tell you when the final balance payment is due and how much to pay. We do send out reminders but would ask that you pay promptly.
The final balance is due 6 weeks before your arrival date. You are welcome to pay the balance of your holiday using the following methods -
PROPERTY AND KEY DETAILS
On receipt of your balance we will send you final details including the property address, key collection information and directions. Please check these; for most properties the key collection point is our office in Lyme Regis but some require that you contact the owner or caretaker a few days before arrival to arrange key collection. We can make special arrangements if you are likely to arrive outside of normal office hours and you are due to collect your keys from us. Please contact us in the week before travelling if you are expecting to arrive after office hours.
Please see here for details of our Holiday Protection Cover.
Please remember that we are here to help you to have a great holiday and to deal with any matters you may wish to discuss concerning a property during your stay. We can't put things right once you have vacated a property or returned home. If you have any problems or complaints come and talk to us, we will always endeavour to put things right so that you can get on with enjoying your well-earned holiday.
If any person or persons in your group have special requirements please inform us and we will try to accommodate this wherever possible.
THINGS YOU MIGHT LIKE TO KNOW BEFORE YOU ARRIVE
All of our properties are fully equipped for self-catering holidays. This means that there will be crockery, cutlery, and cooking facilities appropriate to the number of guests that the property accommodates. For reference, you can expect to find the following -
- Crockery: dinner plates, side plates, cereal bowls, mugs, egg cups.
- Glassware: wine glasses, large and small tumblers.
- Cutlery: knives, forks, teaspoons and serving spoons.
- Set of saucepans
- Frying pan/wok
- Oven trays
- Set of kitchen knives (bread, carving, general purpose)
- Set of kitchen utensils (slotted spoon, ladle, slice etc.)
- Chopping Board
- Oven dishes (casserole, oven to table)
- Mixing Bowls
- Jugs (measuring, water, milk)
- Wooden spoons (or equivalent)
- Tin opener
- Bottle opener
- Kitchen scissors
- Storage containers (biscuits, bread etc)
- Ice making containers
- Coffee maker (cafetiere and/or electric)
CLEANING & HOUSEKEEPING EQUIPMENT
- Vacuum cleaner
- Dustpan and brush
- Tea towels
- Spare light bulbs
- Oven gloves
- Bucket (and mop if required)
- Clothes drying facilities
- Iron and ironing board
- Kitchen cloth
- Washing up liquid (initial supply only)
- Dishwasher tablets (initial supply only)
- Toilet roll for each toilet (initial supply only)
- All bins lined (initial supply only)
Most of the properties include bed linen and all will have 2 pillows per person and duvets. Some may include towels – check the individual property details when booking. You are welcome to bring your own linen to properties where it is not provided or to take advantage of the hire service.
We never compromise on cleanliness. All properties are cleaned and prepared between lettings and are regularly inspected. If, for any reason, you are not happy with the standard of cleaning when you arrive we want to be the first to know, so that we can alert the owner and/or caretaker and get things put right for you. We cannot address cleaning issues retrospectively so in the unlikely event that you are not satisfied please contact us immediately. We do ask that you leave the property in a generally clean and tidy state. This does not mean that you need to undertake a full clean before departure, but we would ask that you exercise reasonable standards of cleanliness during your stay and ensure that, for instance, all of the washing-up is done and cleared away, that dishwashers are emptied and that surfaces are cleaned of obvious debris etc. We ask owners to ensure that properties are thoroughly prepared for incoming holidaymakers - they are not expected to clear up after the outgoing holidaymakers. If the property is not left in a reasonable state we may make an additional service charge to you of £25.00.
ARRIVAL & DEPARTURE
Arrival and departure times for the property you have booked will be confirmed in writing when we have received your final balance payment. We would ask that you respect these times, particularly during busy holiday periods when it takes time for caretakers to get properties ready for occupation and minor maintenance may be necessary. Most of our lettings commence at 3.00pm on the day of your arrival and end at 10.00am on the day of departure. Some properties, however, may differ. It may, in very occasional unforeseen circumstances, be necessary to hold occupation to 5.00pm to allow preparation of a property to our required standards.
DAMAGE AND DEPOSITS
You are responsible for any breakages that occur during your stay. We would ask you to let us know of anything you find to be missing or broken when you arrive so that no charge is passed on to you. If you or any member of your party breaks or damages anything during your stay we ask that you let us know as soon as possible so that we can determine how best to deal with it. Please don’t wait until your departure to advise us of anything broken or damaged that may materially affect the next visitor’s stay.
Only a small number of our owners require that we take a damage deposit. Where this is the case we will collect the deposit with your balance payment and it will be returned, less any amount claimed by the owner, within 5 working days of your departure. A £200.00 security deposit is required for all bookings over Christmas and New Year.
The Lyme Bay Holidays office is normally open from 8.30am – 5.00pm Monday – Saturday, when there should always be someone available to deal with your query or problem. If you have an emergency outside of these hours there is always an emergency telephone number on our answer phone message and you will be able to speak to someone who can help put things right.
We spend a great deal of time recovering lost or forgotten items from our properties. Please check carefully that you have all your belongings with you on departure. If you do leave anything behind that you ask us to recover we will have to charge a minimum £15.00 advance handling fee to return it to you. Any unclaimed property will be disposed of after 4 weeks.
Some of the properties on this website may well have been built over 100 years ago. This will have been long before the current standards of damp courses, central heating and insulation. While we make every effort to ensure that a property does not have any structural problems, due to their age and location, damp problems may arise. We would ask that you consider such issues when booking these older properties, especially in winter months.
CHANGES / AMENDMENTS
From time to time there may be errors, omissions or changes to our property descriptions that become apparent after the website has gone live. We will make every effort to alert you at the time of booking where a known change may materially affect your holiday but we cannot accept responsibility where we are not aware of these circumstances at the time of booking. All distances and sizes given are approximate, for more detailed information please check before booking. All properties are inspected once a year independently and all grading and percentages are correct at the time of booking.