Property Rating Guide

Lyme Bay Holidays is a VisitEngland Quality Accredited Agency. The accreditation has been awarded following an in-depth assessment of our policies, practices and procedures and is only awarded to agencies that meet VisitEngland’s highest standards.

"Customers can be confident they are booking with an agency that meets or exceeds industry standards of compliance and customer service." VisitEngland

SILVER AWARD
An accolade at 3 star for those properties achieiving consistently high standards throughout but unable to attain 4 stars due to restricted space in 1 or more areas

GOLD AWARD
The Gold Award is awarded to properties reflecting a high level of quality within their overall star grading, putting them at the higher end of their current grading. These properties reflect a higher level of quality and comfort throughout

5 STAR AWARD
The highest possible accolade, 5 Star is awarded to those properties which provide an exceptional standard throughout with a degree of luxury.

3 STAR (65 - 74 %)
Good level of quality & comfort.
Bed linen included as standard - all beds made up for your arrival.

4 STAR (75 - 89%)
Excellent standard throughout.
Bed linen included as standard - all beds made up for your arrival.

5 STAR (90 - 100%)
Exceptional with a degree of luxury.
Bed linen and towels provided and included within property cost - all beds made up for your arrival

The quality assurance ratings are summarised in the boxes above. All our properties are assessed under the scheme and the grading for each property is shown in the property details within this brochure. Please note some properties may be awaiting inspection at the time of publication, but will be updated on our website as soon as the inspection has taken place.

We only offer properties that have achieved (or will achieve) a minimum of 3 stars (65%) under the scheme. Please use the star grading and overall percentage awarded to help you choose the right property for your stay. 

PLEASE NOTE
The percentages shown and number of stars awarded to a property reflect the OVERALL award by our inspector, whereas in the full and detailed report, provided to property owners, percentages are awarded for each ‘critical area’: public areas, bedrooms, bathrooms and kitchens. The number of stars awarded cannot exceed the lowest rating given in any critical area, which ensures consistency in all aspects of a property. It also means that, in some instances, the overall percentage may slightly exceed the number of stars awarded.