“The house is lovely, and in a great location, parking is an added bonus.”
we have stayed in the property before, the new kitchen is lovely, and had almost everything we needed, but we couldn’t find any oven gloves. Removing the bunkbeds from the front bedroom makes the room much less cluttered, and the shower is amazing. It is clean and tidy, the welcome pack is excessive, and unnecessary and contradicts eco message given everywhere else, there was a lot of single use plastic in the welcome pack, are the bags reused? The bottle of milk was most welcome.
Prices for holidays in Lyme have increased dramatically in the last 12 months, we are not sure that any house in Lyme is worth what we paid.
The check in times have moved back from 2pm to 4 pm which seems very late and really eats into your holiday especially as early check ins are not considered.
We have always used Lyme Bay holidays, but now they are part of Sykes we will consider using other companies. The tone of the correspondence is more corporate, and has lost that personal touch.
In summary, this house is great, and we would recommend it for couples or a family.. But we are sad at the change at Lyme Bsy holidays, they have lost the personal touch.
Thank you for your feedback & great to have you back at our lovely house. So glad you liked the new kitchen. (Will track down the oven gloves!). The welcome pack etc are organised by Lyme Bay Holidays but we have raised your points with them.
Thanks too for your comments on recent changes at LBH - the team locally remain the same & are working really hard to keep a 'local' feel. Like you, we've had a relationship with them for many years. We feel things are settling down now.
Do look out for discounts on stays in the future. We hope to welcome you back soon.
The Edwards Family
Property Owner