“Very disappointed with our stay and our interactions with Sykes.”
This house was not as it is advertised on the website. It is not semi detached, it’s a mid terrace. There is carpet in the downstairs toilet which smells very strongly of urine, the decking was rotting, dirty and there was rubbish accumulating beneath it. The property is generally run down and there were hairs in the drawers. We did not complain whilst we were there as it was only a three night stay and we did not want to be disrupted so I cleaned the house, shut the downstairs toilet door and ...
This house was not as it is advertised on the website. It is not semi detached, it’s a mid terrace. There is carpet in the downstairs toilet which smells very strongly of urine, the decking was rotting, dirty and there was rubbish accumulating beneath it. The property is generally run down and there were hairs in the drawers. We did not complain whilst we were there as it was only a three night stay and we did not want to be disrupted so I cleaned the house, shut the downstairs toilet door and decided to make the best of it. On our return, I contacted Sykes to complain that the property was not as advertised, only to be told that because we did not raise these issues to be resolved whilst we were away, there was nothing they would do. My complaint was that this property was misrepresented. Any action by Sykes to resolve this issue whilst we were away would have been hugely disruptive to our holiday and, in the case of making it semi detached as advertised, impossible. We paid well over £1000 to stay here for three nights and chose a holiday home because we do not like to be disturbed. We expected a far better standard of accommodation, and customer service, than we received.