“The location of the flat and the view was amazing.”
This was the best thing about the property.
However we paid £662 for 3 nights. For this price we did not expect to find a flat that was so tired and uncared for (not obvious from the photos). Given the cost, we also did not expect to find:-
- Tea stained cups
- A dirty fridge
- Two blue ikea bags (full of laundry?) that were left in front of the internal front door for the duration of our stay despite me speaking to someone in the office and asking that they be removed
- Kitchen cupboards which were ill fitting (doors) and head height cupboards which kept coming off the runners
- Dishwasher needed filling with salt and rinse aid but there wasn't any - fittings inside this appliance had come loose. Obviously not a huge problem by itself but with everything else, just added to the sense that everything was uncared for.
- No working light in kids bedroom
Poor value for money
Thank you for your comments which we will pass onto the owner. The property has recently undergone an independent grading assessment and achieved a 3 tick rating.
The Lyme Bay Team
Owner reply:
I apologise for the issues that you raised. I have discussed these with the housekeeping team. I was last in the flat a couple of weeks before your stay and was satisfied that it was clean, fresh and all working well.
There should have been replacement lightbulbs in the kitchen, or maintenance would have been happy to change it for you.
Rinse aid and salt are not needed with the type of dishwasher tablets that our cleaners supply. The team apologise for the other issues that you experienced, an apparent oversight by the cleaners.
I agree, the kitchen overhead cupboards are a bit awkward: it was hard fitting them in as the ceiling slopes, a hazard of a Georgian property, but this is the first complaint I have had about them in more than 20 years.
We take your comments to heart and try to make your experience as comfortable as possible. Sadly in the age of online reviews our many satisfied clients tend not to review, or do not publish, which can give a distorted impression. We have many holidaymakers who return year after year and love the position, cosiness and quirky nature of the flat.
Property Owner
