“This is our 4thVisit to Bethel Cottage, the first being in 2020.”
We choose the cottage mainly Because of its beautiful location size and layout.
We feel the cottage fails in a number of areas:
The outdoors tables are disgusting, covered in bird poo, full of woodworm and uneven planks that caused glasses to be unstable. this was first reported in 2020,
The seating in sitting room are uncomfortable, the dining room chairs were rocky and had nails protruding which were dealt with by your maintenance team.
Still No instructions for recycling, microwave ...
We choose the cottage mainly Because of its beautiful location size and layout.
We feel the cottage fails in a number of areas:
The outdoors tables are disgusting, covered in bird poo, full of woodworm and uneven planks that caused glasses to be unstable. this was first reported in 2020,
The seating in sitting room are uncomfortable, the dining room chairs were rocky and had nails protruding which were dealt with by your maintenance team.
Still No instructions for recycling, microwave (which doesn’t work properly), heating ( which meant we were cold every evening) only one side of toaster working.
Only about 10 mugs for 6 people, no cleaning products or cloths, no toilet cleaners, ridiculously small tube of washing up liquid.
We were very thankful for the arrival of Beverley from Lyme Bay Holidays who arrived with a replacement tea pot, frying pan, baking tray as those in situ were all damaged..
Despite writing to Sykes previously and even sending a letter recording delivery to your CEO none of our previous comments were dealt with or even acknowledged.
Sadly we have seen many negative reviews about Sykes in the media, including The Times, and BBC (today) Lyme Bay holidays were always excellent.. Sykes need to get their act together,,,,