“I usually score 5 stars for sykes everytime I use them but on this occasion I feel very disappointed.”
The cottage was filthy with thick hair and dust in-between the bed slats and other areas of filth, so I called the company who were overseeing the cottage the Lyme Bay Team. It was a Sunday and they were closed so we ended up having to clean the cottage ourselves as we had no other choice and couldn't leave it like that and feel comfortable. I complained to sykes who informed the owner but as I'd apparently not given them the chance to clean it while I was inside the property i was not going to be getting anything back as a good will gesture, that's because I'd been put in a position where I had to clean it myself. I didn't really want the good will gesture but an apology would have been appreciated. We provided photos to prove how filthy it was, over £1000 of our hard earned cash to have to go and clean months of built up dirt from a property that has cleaning contractors located on the next street. So disappointed as all our other cottages were immaculate. Sofas uncomfortable, views and garden lovely.
The cottage is rated as 3 ticks by an independent assessor. The owner has now replaced the sofa and armchair, and has made some other updates within the cottage.
We do have an out of hours team available to guests to contact on a Sunday, and if contacted we would have sent someone out to attend to any issues raised, so I'm sorry that you were not able to access this and spend precious holiday time cleaning.
The Lyme Bay Team
Property Owner