“Firstly, I would like to express my disappointment regarding the communication I experienced with Lyme Bay Holidays during my recent stay.”
I sent a WhatsApp message that was not answered until the day I left the property — which was very disappointing. I also sent an email at the beginning of the week, and again, I received no response until much later. I was eventually advised to call your offices, but during the call, I was told that the owners had been notified of my requests but had not responded. After that, I heard nothing further.
This lack of communication left me feeling quite let down. I hope you will take this ...
I sent a WhatsApp message that was not answered until the day I left the property — which was very disappointing. I also sent an email at the beginning of the week, and again, I received no response until much later. I was eventually advised to call your offices, but during the call, I was told that the owners had been notified of my requests but had not responded. After that, I heard nothing further.
This lack of communication left me feeling quite let down. I hope you will take this feedback seriously and look into improving the responsiveness of your customer service going forward.
In terms of the property itself: while it is a very nice flat with wonderful views and generally clean, there were several issues that affected our stay.
• The kitchen could have been cleaner — the cutlery drawer was dirty, and there wasn’t enough cutlery for an apartment meant to accommodate 8 people.
• The toilet on the first floor was unstable and made an awful noise when sat on.
• The upstairs shower was unusable as it only produced hot water.
• Both of these issues were reported to Lyme Bay Holidays on the Monday after our arrival, but no action was taken.
• We were instructed to recycle using the bins provided, but there were no bins. Despite asking around — including several local contacts and council staff — we found no solution.
• The vacuum cleaner was unusable as it was full and dirty.
• The duvet on the first-floor double bed was far too heavy for summer, making it difficult to sleep comfortably.
• Many of the cupboards were filled with the owner’s personal belongings, which was inconvenient.
• The outside window sills were extremely dirty.
• Lastly, only one key was provided for our group of seven — this made coordinating between us very difficult.
Considering the price we paid, we expected a higher standard and more attention to guest comfort and care. We hope you take this feedback seriously and make the necessary improvements for future guests.
Kind regards
Carolyn Wild
