Booking Information

DEPOSIT CONFIRMATION
As soon as we have received and checked your booking form and processed your deposit payment we will send you a confirmation of booking. Please check that all the details are correct as any changes may incur a £30 administration fee. The confirmation will tell you when the final payment is due and the remaining balance to pay. We do send out reminders (where an email address is provided) but would ask that you pay promptly.

 



FINAL BALANCE
The final balance is due 8 weeks before your arrival date. You are welcome to pay the balance of your holiday using the following methods –

  • On the website – Make a Payment
  • Call the office on 01297 443363 and pay by debit or credit card
  • By cheque – please make payable to Lyme Bay Holidays (do not put Ltd as this cannot be accepted). All cheques sent to Lyme Bay Holidays, Wessex House, Uplyme Road, Lyme Regis, Dorset DT7 3LP
  • Bank transfer – please call the office for details

 



PROPERTY AND KEY DETAILS
On receipt of your balance we will send you final details including the property address, key collection information and directions. Please check these; for most properties the key collection point is our office in Lyme Regis but some require that you contact the owner or caretaker a few days prior to arrival to arrange key collection. We can make special arrangements if you are likely to arrive outside of normal office hours and you are due to collect your keys from the office. Please contact us in the week before travelling if you are planning to arrive after office hours.

 



CANCELLATIONS
Please see here for details of our Holiday Protection Cover.

 



CUSTOMER SERVICE

Please remember that we are here to help you to have a great holiday and to deal with any matters you may wish to discuss concerning a property during your stay. We can’t put things right once you have vacated a property or returned home. If you have any problems or complaints, come and talk to us – we will always endeavour to put things right so that you can get on with enjoying your well-earned holiday.

 



SPECIAL REQUIREMENTS
If any person or persons in your group have special requirements please inform us and we will try to accommodate this wherever possible.

 



LINEN

All properties include bed linen as standard, and will have 2 pillows per person and duvets provided. Some may include towels – check individual property details when booking. You are welcome to bring your own linen to properties where it is not provided or to take advantage of hire service.

 



CLEANING
We never compromise on cleanliness. All properties are cleaned and prepared between lettings and are regularly inspected. If, for any reason, you are not happy with the standard of cleaning when you arrive we want to be the first to know, so that we can alert the owner and/or caretaker and get things put right for you. We cannot address cleaning issues retrospectively so in the unlikely event you are not satisfied please contact us immediately.

We do ask that you leave the property in a generally clean and tidy state. This does not mean that you need to undertake a full clean before departure, but we would ask that  you exercise reasonable standards of cleanliness during your stay and ensure that, for instance, all of the washing-up is done and cleared away, that dishwashers are emptied and that surfaces are cleaned of obvious debris.

We ask owners to ensure that properties are thoroughly prepared for incoming holidaymakers – they are not expected to clear up after outgoing holidaymakers. If the property is not left in a reasonable state we may make an additional service charge to you based on costs incurred.

 



ARRIVAL & DEPARTURE
Arrival and departure times for the property you have booked will be confirmed in writing when we have received your final balance payment. We would ask that you respect these times, particularly during busy holiday periods when it takes time for caretakers to get properties ready for occupation and minor maintenance may be necessary. Most of our lettings commence at 3pm on the day of arrival, though some are 4pm. Please check individual property details. Departure time is always 10am. It may, in unforeseen circumstances, be necessary to delay arrival to allow preparation of a property to our required standards.

 



DAMAGE & DEPOSITS
You are responsible for any breakages that occur during your stay. We would ask you to let us know of anything you find to be missing or broken when you arrive so that no charge is passed onto you. If you or any member of your party breaks or damages anything during your stay we ask that you let us know as soon as possible so that we can determine how best to deal with it. Please don’t wait until your departure to advise us of anything broken or damaged that may materially affect the next guests’ holiday.

Only a small number of our owners require that we take a damage deposit. Where this is the case we will collect the deposit with your balance payment and it will be returned, less any amount claimed by the owner, within 5 working days of your departure. A security deposit is required for all bookings over Christmas and New Year – £100 for 1-2 bedroom properties, £200 for 3+ bedroom properties.

 



LOST PROPERTY

We spend a great deal of time recovering lost or forgotten items from our properties. Please check carefully that you have all your belongings with you on departure. If you do leave anything behind that you ask us to recover we will charge a minimum of £15 advance handling fee to return any items. Any unclaimed property will be donated or disposed of after 4 weeks.

 



OLDER PROPERTIES

Some of our properties were built well over 100 years ago. This is long before the current standards of damp courses, central heating and insulation. While we make every effort to ensure that a property does not have any structural problems, due to their age and location, damp problems may arise. We would ask that you consider such issues when booking these older properties, especially in the winter months.

 



CHANGES & AMENDMENTS

From time to time there may be errors, omissions or changes to our property descriptions that become apparent after the website has gone live. We will make every effort to alert you at the time of booking where a known change may materially affect your holiday but we cannot accept responsibility where we are not aware of these circumstances at the time of booking. All distances and sizes given are approximate, for more detailed information please check before booking. All properties are inspected once a year independently and all grading and percentages are correct at the time of booking.

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