“We have stayed at this property 3 times previously to this visit and on previous visits have posted 5 stars and top ratings for all categories.”
However, one this occasion we were disappointed with the amount of dog hair we found in the apartment (this property previously to this year did not allow dogs). We found hair on our clothes and on our bags, and also on the bottom of our slippers (we always wear slippers within the apartment). Also the soles of our slippers were very dirty from walking on the floorboards and carpets/rugs, which we never found before. We have no pets at home so the dog hair must have originated from within the ...
However, one this occasion we were disappointed with the amount of dog hair we found in the apartment (this property previously to this year did not allow dogs). We found hair on our clothes and on our bags, and also on the bottom of our slippers (we always wear slippers within the apartment). Also the soles of our slippers were very dirty from walking on the floorboards and carpets/rugs, which we never found before. We have no pets at home so the dog hair must have originated from within the apartment. We did enjoy our stay at the property but will probably unfortunately have to look for a property which does not allow dogs for our next stay in Lyme (we visit every year). Maybe the owners could purchase a vacuum cleaner which specifically deals with dog hair and the floorboards and carpets/rugs should perhaps be washed after a dog has been in the apartment? We regret having to point out this matter as in all other respects the apartment is very well furnished with excellent facilities.
We are sorry to hear of the cleaning issues that you found upon arrival. As a local agency we have a team available to attend to these types of issues, and although we do not expect this to happen, if contacted we would have attended to put things right for you. We will speak to the housekeeper concerned to bring these issues to their attention.
We do hope that you enjoyed your stay in the apartment and Lyme Regis.
The Lyme Bay Team Property Owner