“At first we thought how well presented was Anchor House, but then, with use, some failings emerged until after a couple of days we complained to Lyme Bay Holidays, whose maintenancer van we had seen in the streets quite frequently.”
It seemed that cleaners didn't report any defects. The floor-standing lamp in my ground floor room had a duff bulb, the hot water in my ensuite was supplied from a wall mounted electric heater with delivery through a nozzle which had a spray-end into a tiny basin, wetting the user and the floor. The ventilation fan didn't work, but the bulb was replaced promptly, the fan switch needing a part not in stock. The company contested my observation that the dining table did not accomodate ten people ...
It seemed that cleaners didn't report any defects. The floor-standing lamp in my ground floor room had a duff bulb, the hot water in my ensuite was supplied from a wall mounted electric heater with delivery through a nozzle which had a spray-end into a tiny basin, wetting the user and the floor. The ventilation fan didn't work, but the bulb was replaced promptly, the fan switch needing a part not in stock. The company contested my observation that the dining table did not accomodate ten people as per property description and were insulting enough to suggest other charis could be brought from other rooms. The sheer fact of the matter was that the table could not squeeze ten around its perimeter. Suffering badly from rheumatoid arthritis I didn't venture upstairs further than the living room but one of my sons told me that a light didn't work in their shower room. The two long settees were uncomfortable with backs which were too low to support your head. There was no visible stock of spare toilet rolls so one of my daughters-in-law had to buy some. Thanks to non-working shower vent, my room carried an increasingly unpleasant odour from which my nose will never recover! Also the bed was one which would adapt to a double by pulling out another single from beneath; but looking at it this, would not seem to be wise as the 'double' would be so low as impossible to get out of with my RA. Very disappointing indeed, there were also some small patches of plaster which had come away. The positives were that nine of us stayed in centre of town close to the beach.
Anchor House offers large accommodation in the centre of Lyme Regis and has many period features and is furnished sympathetically. The owner is intending to replace some of the furnishings during the coming months to further improve the guest experience.
We're pleased that our team were able to assist with the small issues during your stay.
The Lyme Bay Team Property Owner
