“Have used Lyme Bay Holidays a few times as my parents rent property out through them.”
Really disappointing stay this time as the house wasn’t clean. Floors not hoovered (crumbs and bits all over them!) and floors not mopped, sticky drink spillages etc) someone’s dirty washing still in the garden! Also the bathroom sink was broken which the cleaners would have known about as they left the sink full of water?! Called Lyme Bay who, to be fair sent house keeping back to do it but wouldn’t go into the property as my dog was there as we had just popped out to the Tesco. Girl who I dealt with on the phone was huffing and puffing at me when I said I would clean myself (but that I wasn’t happy!)
House nicely furnished, some of the pots and pans need replacing. Location is up a steep hill, fine for use but tricky if you struggle to walk. Just a shame the standard of cleaning from previous stays has slipped!
Thank you for taking the time to provide feedback, and we are really pleased to hear that the house was comfortable for you despite the initial issues with the cleaning. Lyme Bay Holidays are looking into this, as it's a most unusual situation and not what is to be expected. We'll also look at the pans; we've equipped the house with two pan sets to make sure there are plenty, but based on your feedback we will remove or replace any that seem tired. We hope you had a memorable happy holiday. We'd love to welcome you back again.
Property Owner