“There was no communication beforehand about where the parking permit would be.”
It would help to just mention that it's in the accommodation on arrival. It was a right faff parking, collecting the keys, driving to accommodation, trying to park, getting the door open – and making sure it was the right one – and getting into the property through the lobby and up the metal stairs. Your W3W on the email was wrong. Had we known about the faff getting in, going through the lobby, through the bin area and up steps to the place, we wouldn't have booked. Why not have a keysafe nearby?
The stairs were deadly and my mother and child had to go down on their bottoms! It does mention quirky stairs on listing but it doesn't give the impression of just how bad they are! Would definitely not have booked if had known. Only suitable for fit adults who don't drink alcohol. There's not enough seating for four people in the living space either, the WiFi code in the book was wrong and the TV requires an engineering degree to work.
We stripped the beds but completely forgot to take the rubbish out (sorry), we did take the recycling home with us though. Hopefully that was ok but when you're paying £200 a night you don't expect to be a housekeeper too. We did leave it tidy as that is normal but I object to working on holiday – stripping the beds and emptying all the bins. There are a lot of rules here and I suspect it's the impact of AirBnB (who I don't use).
We were staying two nights, checking in on Sunday evening, and the accommodation info said I had to take the bins out for collection on the Monday morning. So I got up at 6am to do this as I presume you can't leave them overnight but I could not find them at all as all the bins outside were for the restaurant. There was a locked shed but otherwise I presumed that because of the dates of our stay, the cleaners would have dealt with the waste on changeover so I gave up and went back to bed. I would have phoned the office but they're only open in office hours obviously so no point. Had no contact from LBH during our stay.
Oh and finally, the light in the entrance had gone and it was roasting hot. We turned the radiators off but there must be an override as it made absolutely no difference so we just had to open the windows and let all the heat out. Bonkers!
Overall, great location, it was clean, but really disappointing stay and wouldn't come again.
Thank you for taking the time to leave your comments. We are sorry to hear that you experienced any inconvenience. Details regarding the parking permit and its location in the property can be found in your check-in details which are emailed across to you ahead of your arrival. We will take your comments on board about access to the property, however this information is also sent to you ahead of your arrival and we are very happy to give you further directions should you need them. We have tested the W3W and it is correct. We have attended to check the Wi-Fi and TV
and can say with confidence that they are both in good working order with instructions in the property if they are needed to refer to. Heating instructions are also provided. We apologise for any confusion caused with refuse. We do ask all of our guests to adhere to the rubbish program that each property has as they are self-catering. It is noted on the website that the property may not be suitable for the elderly or young children due to the steep stairs. We do not contact our guests while in residence unless it is necessary but are always at the end of the phone during office hours for any queries and for any emergencies outside of this. Very happy to hear you liked the location and were pleased with the cleanliness. The
apartment is situated a stone's throw from the beach so it is great for guests looking to explore and be immersed in all Lyme has to offer. We hope to welcome you back to Dorset another time. The Lyme Bay Team.
Property Owner
