“I am a regular visitor to this property and as such was disappointed that, in response to the information that the windows steaming up was a problem not yet solved, I was not offered a goodwill refund.”
I was informed that, depending on the weather the steaming effect might not be a problem - in November!!! There was only one panel in the living room which was clear and none clear in the bedroom. I have a photo of the obscured view through the bedroom window. If you would like to see the problem let me know an email address and I'll send the photo. As the view is the major selling point of this property I am astonished that I was not offered any money off as a goodwill gesture. Very bad customer relations.
Other more minor things to note is that the pillows are too deep. Using only one pillow is too high for comfort and all the pillows are the same type. Perhaps supply a less deep pillow as an alternative choice?
The holiday was lovely despite these setbacks and we were blessed with lovely weather. We love Lyme Regis and the flat is in an excellent location.
We are pleased to welcome you back as one of our regular visitors. The owner has planned to replace the windows, and make some other improvements this winter. We did contact you before your holiday to advise of the issues with the windows and offered the option of cancelling the booking without penalty. We do hope that when you return you will be pleased with the changes.
The Lyme Bay Team
Property Owner
