“As the property was obviously cleaned on day before our visit (Bins were not returned to property after Thursday 's collection) why aren't guests informed that arrival can be before the late 16.”
00 time given . COVID restrictions were lifted a long time ago when extra cleaning was necessary and the arrival was then always 14.00 hrs . Also a handrail would be useful to the lower section of the stairs.
00 time given . COVID restrictions were lifted a long time ago when extra cleaning was necessary and the arrival was then always 14.00 hrs . Also a handrail would be useful to the lower section of the stairs.
Thank you for your feedback. Regarding arrival times, where we can we will try and facilitate this, however all our properties are standard 4pm check ins (and were prior to Covid), to allow for the appropriate changeover and services to take place, including cleaning, laundry collection and delivery, and hamper delivery. We apologise that we could not facilitate an earlier check in on this occasion, however we trust you enjoyed your stay with us.
Property Owner