“Overall, we enjoyed a wonderful family birthday celebration with three generations from 3 months to 'well over 21' in this spacious, well-equipped property.”
A few things to be aware of ...
- The attic room has no door or curtains so not ideal for anyone who fancies a lie-in.
- Be very careful with little people on the steep staircases. Our two-year old granddaughter slipped on the tight corner outside the lounge and broke her arm in two places. It's a long way to Exeter A&E for an extended wait.
- There's a musty smell on the ground floor, possibly from the washing machine?
We are so sorry to hear about your grandchild’s accident during your stay, it must have been a very upsetting experience. We do hope she is feeling better now.It’s the first time that anything like this has happened in all of our years of holiday letting and came as a bit of a shock when we read about it. As you know, the house is an old one with accommodation set across 4 floors, serviced in our opinion by staircases that are not overly steep or tight with lights above them and window lit in certain areas. In fact, until hearing of your grandchild’s accident we had not received a single complaint regarding the stairs. However, in the interest of avoiding another accident we shall look at what can be done to make future guests more aware that the house has 3 staircases and to take extra care with young children. We will also arrange for the washing machine to have a deep clean to eliminate the musty smell on the ground floor. Thank you for bringing it to our attention.
Property Owner