“Can't fault the property itself at all.”
Our party genuinely enjoyed our stay in a well maintained, clean, comfortable, secure (property itself plus parking) and well appointed "penthouse" apartment. The views down into Lyme Bay from the Lounge/Dining area were pretty spectacular too.
On the other side of the coin, won't be booking anything through Sykes Cottages again. Initial email contact went OK and a deposit was made. From that point onward dealing with Sykes was abysmal. There were automated email responses to questions that didn't address the issue. Finding phone contact numbers for Sykes was a challenge. Once made, on more than one occasion, phone hold times were in excess of 20 minutes. When phone contact was achieved, undertakings to return calls weren't followed up - generating yet more calls/lengthy wait times. The only positive (apart from the property stay itself) about dealing with Sykes occurred when we arrived at Wessex House (across the road from the property) to pick up keys and move in. The Lyme Bay Holiday Rentals Management Team at Wessex House couldn't have been more willing to help, right throughout our month long stay.
During our extended stay in the UK we've rented 3 properties through 3 companies. Sykes, you are by far the cellar dwellers.
