“Property is well situated in an ideal location for accessing Lyme Regis centre.”
Enclosed outdoor space is perfect for a dog with lovely view over bay. The two-bed, two-bath set-up is good. Size of property as expected and suitable for our needs. However, the property is in need of a thorough deep clean and some urgent maintenance. Dingy, mildew smell downstairs, filthy oven, unclean kettle on arrival. Water leaked from upstairs bathroom into kitchen following a shower - apparently a recurring problem. Owner polite and willing to try to resolve leak during stay, but it was ...
Enclosed outdoor space is perfect for a dog with lovely view over bay. The two-bed, two-bath set-up is good. Size of property as expected and suitable for our needs. However, the property is in need of a thorough deep clean and some urgent maintenance. Dingy, mildew smell downstairs, filthy oven, unclean kettle on arrival. Water leaked from upstairs bathroom into kitchen following a shower - apparently a recurring problem. Owner polite and willing to try to resolve leak during stay, but it was not convenient for him to do so while we were there. Prior to our stay, Sykes customer service was incredibly hard to access and frustrating, putting us off using them in the future.
Thank you for taking the time to pass on your feedback. We are really disappointed to hear your comments, especially as I met you at the property to attend to the small leak you mentioned. I’m sorry that this opportunity wasn’t taken to voice your grievance regarding cleanliness. Had you done so, this would have been addressed immediately if found necessary. Please rest assured the property undergoes full professional cleaning on changeover day, hence we couldn’t accommodate your demand for early arrival and late departure.
Kind regards, David and Penny
Property Owner