“Dear Sykes, We stayed last week, and were astonished to find a cleaner had opened the front door and was standing across the street.”
There was a timid dog inside, which could have runaway. The reason she was there a day early was because on your website, it states bookings are for one week. However, it appears that you had only booked us for six nights! Do you even offer that as an option? Even if I had made an error in this, why did no one get in touch to check? Very poor service. The house was okay, although there was no booklet of instructions for oven bins etc. Again, annoying. There was a broken blind and a light bulb in the down stairs bedroom, and the garden was a bit of a mess. To add insult to injury you actually charged me an extra £260 for one night, although one nice gentleman said it would be £20. I am shocked to have to pay that much as you don’t rent out your cottages for one night only, so you would not have been renting it out on Thursday anyway! This is disgraceful profiteering, and I think a compromise could I have been reached. I am asking you to reconsider and refund me the £260, less the £20 I was told. Your current good name will not last if you treat your guests so harshly, Your sincerely, Stephanie Groves
- Stephanie, September 2023