“This is the fourth time that we have stayed at Charm Cottage.”
The first and second time it was fantastic even though there were some issues. A couple of which have still not been resolved. On the third stay we noticed that the issue with the ceiling/wall in the dining area had been addressed, but the kitchen ceiling cracks in plasterboard and cracks in tiles on kitchen floor had not been addressed. Likewise with the main bedroom, there were still, what looked like drink stains on the curtain and down the side of the bedside furniture. Also on the third ...
The first and second time it was fantastic even though there were some issues. A couple of which have still not been resolved. On the third stay we noticed that the issue with the ceiling/wall in the dining area had been addressed, but the kitchen ceiling cracks in plasterboard and cracks in tiles on kitchen floor had not been addressed. Likewise with the main bedroom, there were still, what looked like drink stains on the curtain and down the side of the bedside furniture. Also on the third visit we were quite alarmed that on open in the double patio doors that led into courtyard had thick black mould all around the door frames. The other issue on the third visit was that the “maintenance person” was parked outside the front if house window before 10 a.m this made us feel uncomfortable. My wife on seeing him there opened the front door to ask who he was. Whereby he replied that he was Maintenon for Charm Cottage. My wife brought him into the cottage, as he was maintenance, and showed him the thick black mould around the patio doors. The black mould was on the door frames and the internal door frame fixture. He replied that it was down to the cleaners. My wife made a suggestion that perhaps it would be a maintenance issue. Now we get to our fourth visit: kitchen cracks still there ceiling and tiles. Main bedroom issues still there. But most worrying of all was that the thick black mould around patio doors/frame is still there. But there is a new Smart TV… however, no bath sheet(s): which we found problematic. Toilet rolls, were they on ration ? There were 2 full toilet rolls 2 partial toilet rolls and 2 that should have been removed. We also noticed stains on settee, but shrugged it off as not everything can be perfect. And finally timescales/days at cottage. It states 5 Days and 4 nights, but in reality it is less than 4 days but it is 4 nights. Not being allowed into property until 4 o’clock is quite impractical and totally misleading in relation to being first day at property. In reality the first day is 8 hours 4-12pm. Then you have a full Tuesday, Wednesday and Thursday… But Friday is again not a full day but only 10 hours (12 - 10am). Making in reality not a 5 day stay but a 3 day 18 hours stay, it would be more acceptable to people using your facilities to be allowed into the property before 4pm a suggestion would be either 12 or 1pm Your guest, would have been travelling for quite some time and to arrive at their destination only to be not allowed into the property until 4pm is not good customer service. Likewise on leaving day, 10 am should be either 11 or 12. Rational for this, is that the customer has to: Strip the beds of all bed lining and place in downstairs bath, they also have to place all towels in downstairs bath. They then hoover, clean down work surfaces, dining table etc. They also ensure that all appliance eg: kitchen ware, plates, cutlery etc are washed and put away. That bathrooms etc are left clean and tidy… Plus, rubbish put into the correct bags and placed into the garden storage box… why then would it take 6 hours for your staff to prepare house for next guest? Please note that we did not strip the bed in the second bedroom on the first floor as family members could not get time off of work, so it was not used. We loved going to Charm Cottage, and thought that at least the black mould issue would have been dealt with by the time we returned later in the year, alas it was not. That is quite concerning.
