“Unfortunately the beds are terrible especially the mattress in the twin room.”
I did complain after the first night and at the office in person but got no help. The mattress springs could be felt sticking into you and the mattress squashed completely down to the metal frame and was noisy. It was unbearable, very poor quality and ruined any rest that I was hoping for. The place is situated on a very steep hill with difficult parking which wasn't explained, again I rang the office but got no help as they didn't know the parking arrangements they said. There could have easily been a dishwasher fitted into the kitchen but there was just a water heater which wasn't instant to wash up, all the crockery is in boxes there are no cupboards and some of it was not clean, this is not exactly modern. The rubbish rules are ridiculous as you have to carry your bin bags down to the large bins near the seafront this is a long way up and down a hill I had to get someone else to do this for me as I cannot lift or carry heavy bags from a weeks rubbish. Overall it wasn't comfortable, there was a musty smell in the property it's not got modern enough equipment in it and for nearly £1000 there's to many rules for example stripping the beds putting it in bags removing carrying rubbish etc this doesn't happen in a hotel ! I am disappointed with my stay I am not rested because of the terrible bed I felt like I was doing the housekeepers job and my £1000 was not well spent. I did not receive any help from any booking agent.
