“This was almost a 5-star review - the location and facilities were excellent.”
What let it down was cleanliness in the kitchen - nearly everything we needed had to be washed before it could be used. And to make that worse, the dishwasher was unusable - it smelled and had mould growing in it: we tried running a hot programme with it empty, but that made little difference. We were called by the company on the Saturday morning and reported the problem - disappointingly, we were merely told that they would 'pass it on to housekeeping'. A 5-star response would have been to ...
What let it down was cleanliness in the kitchen - nearly everything we needed had to be washed before it could be used. And to make that worse, the dishwasher was unusable - it smelled and had mould growing in it: we tried running a hot programme with it empty, but that made little difference. We were called by the company on the Saturday morning and reported the problem - disappointingly, we were merely told that they would 'pass it on to housekeeping'. A 5-star response would have been to send someone round to sort the problem - instead, we spent too much of our weekend break doing the washing up...