“We enjoyed staying in this apartment.”
It was a good location and nicely decorated.
We were disappointed to find that the bed was only half made on our arrival. We weren't very pleased we had to complete making it up.
There was no apparent facility for recycling at all which we think is poor.
The seagulls in the back garden caused a lot of noise and we couldn't use the garden because the mother seagull was quite aggressive. Seagulls return to their nests every year so you need to address this issue.
Information on parking prior to ...
It was a good location and nicely decorated.
We were disappointed to find that the bed was only half made on our arrival. We weren't very pleased we had to complete making it up.
There was no apparent facility for recycling at all which we think is poor.
The seagulls in the back garden caused a lot of noise and we couldn't use the garden because the mother seagull was quite aggressive. Seagulls return to their nests every year so you need to address this issue.
Information on parking prior to arrival would be helpful. Also many other Lyme Bay holiday cottages had a parking permit included.
Thank you for your feedback — we’re really pleased to hear that you enjoyed the apartment overall, particularly its central location and décor.
We’re very sorry that the bed was not fully made upon arrival. This isn’t the standard we aim to provide, and we've raised this with our housekeeping team to ensure it doesn’t happen again.
Regarding waste disposal, we understand and appreciate your comments about recycling. Due to the nature of the building and its location — where bins are not permitted at the front and the property can be vacant for periods between bookings — we use a private waste contractor who collects from the rear of the property. Unfortunately, this service does not currently offer a separate recycling facility, but we are continuing to explore more sustainable options where possible.
Seagulls are an unavoidable part of coastal life, particularly during nesting season, and we understand that their behaviour can be challenging. We are looking into humane deterrent methods to help reduce the impact for future guests.
Finally, thank you for your comments regarding parking. While not all of our properties include parking permits as standard, we agree that clearer pre-arrival information is helpful, and we’re working to ensure this is made more prominent in our communications.
We appreciate you taking the time to share your experience and hope to welcome you again in the future.
Property Owner