Published: 18th March 2020
Updated: 25th February 2021
Following the government announcement on 22nd February, we are unable to accept any bookings until 12th April.
If you have a holiday booked with us and are due to arrive prior to this date we will be in touch very soon, please bear with us. At that time you will be offered either –
- Defer to an alternative date without additional fees, please note any change in rental price will apply.
- Refund amount paid less a £35 administration fee (to cover our costs received to administrate your booking).
What are the current expected rules going forward for 2021? (Please note these are stated as ‘earliest possible’ dates)
If you have a booking within any of the following dates which does not comply to the advised rules we will be in touch over the coming weeks to discuss this with you, with the above options applying to defer or cancel –
- From 12th April to 17th May – One household can holiday together.
- From 17th May to 21st June – 2 households can holiday together (no limit on number of guests) or 6 people from up to 6 households .
- From 21st June – No restrictions on party size or mixing.
Obviously these rules and restrictions are subject to change and this can be applied at very short notice therefore we continue to monitor daily and make ourselves available as much as possible to discuss any questions or concerns you have.
BOOK WITH CONFIDENCE
What changes have been made to maximise safety?
We have carried out a number of changes in order to ensure that properties can be as safe as possible. Please see our safety page for more information – https://www.lymebayholidays.co.uk/for-your-safety
What happens if someone in my party tests positive for Covid-19?
If someone due to stay in the property receives a positive test, you would be offered to defer your holiday to alternative dates (with any difference in holiday cost due), or you can request a refund (less £35 admin fee). Evidence of a positive test would need to be provided. These options would not be applicable if the positive test is within 48 hours of the holiday start date.
What if someone in my party needs to self-isolate?
If someone in your party has been told to self-isolate and your holiday cannot continue, you would be offered to defer your holiday to alternative dates (with any difference in holiday cost due). Evidence of self-isolation being required would need to be provided. The option to defer would not be applicable if this is within 48 hours of the holiday start date.
What if there is another lockdown, or tier/travel/household restrictions prevent the holiday from taking place?
If Government restrictions prevent the booking from proceeding, you would be offered to defer your holiday to alternative dates (with any difference in holiday cost due), or you can request a refund (less £35 admin fee). These options would not be applicable if the request is within 48 hours of the holiday start date. Lyme Bay Holidays reserves the right to interpret the rules in place and their decision will be final.
What if someone in my party is asked to shield?
If someone due to travel is being advised to shield, whilst this could take place in the property itself, with the agreement of owners we can defer your holiday. Evidence of shielding would need to be provided. The option to defer would not be applicable if this is within 48 hours of the holiday start date.
What if we have not been vaccinated before travelling?
At the moment there is no guidance to suggest that guests will need to be vaccinated in order to take a holiday within the UK. Whilst we appreciate some guests may be considered ‘at risk’, any request to cancel for this reason would fall into our normal cancellation policy – https://www.lymebayholidays.co.uk/help/cancellations
What if I do not feel safe to travel?
Should you not wish to travel due to uncertainty, whilst we fully appreciate individual concerns this would fall into our normal cancelation policy – https://www.lymebayholidays.co.uk/help/cancellations
We realise the stress Covid-19 is causing to people throughout the world and we believe a holiday should be an enjoyable experience, something to help relieve such stress, therefore if you have any questions we would do all we can to help resolve any issues or concerns. Please email us on [email protected] to contact us directly.