Coronavirus – COVID-19

 

Updated 8th July

Restart guidance and information

We are delighted to confirm we are able to welcome back guests from July 4th. As a small, family owned local business we have been working hard through the previous months to deal with all our customers and owners and thank you all for your patience during this time.

It is vitally important that social distancing and adherement to all Government guidelines are followed for your safety and that of our staff and local communities. We can all expect government guidance to change further over the coming weeks and months and we will be monitoring this and adapting our business as required and there are some changes which have already been implemented to ensure you can visit our properties feeling confident we have done all we can in relation to your safety.


 

What changes have Lyme Bay Holidays made to their procedures to help minimise the risk to guests?

Please refer to the safety information page on our website which explains some of the changes we have implemented: https://www.lymebayholidays.co.uk/for-your-safety

All of our owners have completed a risk assessment for their properties and also adapted and enhanced cleaning procedures to help minimise the risk from the virus. As a business we have also made changes within our offices and to our working conditions. We still offer a 24hr maintenance service to properties but how we undertake this service if needed when you in residence will change and such details will be provided to you as part of your pre-arrival information.

We have successfully applied for the Visit England ‘We’re good to go’ Industry Standard having confirmed the changes and considerations we and our property owners have implemented to both our business practises and properties.

Please remember nowhere can be guaranteed as Covid Risk free but collectively we can all follow best practises and Government advice to minimise our risk to the virus and also to those around us.


 

Arrival & Departure Times

All arrival times will now be 5pm to allow for the additional cleaning required. Most properties are still allowing a 10am check-out but for some this is earlier. Please check your confirmation paperwork for this information.


 

What other key changes have been made to the properties?

As few as possible but of course we need to prioritise your safety. You may notice –

Some kitchen items have been removed, additional plates, cups etc to allow enough time for the housekeeper to clean all during the changeover. Books, DVDS, games, throws, visitor books and ‘higher risk items’, essentially items which could have been handled prior to arrival and not easy or practical to clean have either been removed or a sign added to advise.

All arrivals will be contactless from a keysafe, these details will be provided on your confirmation paperwork.


 

What should you do if you develop Covid-19 symptoms when on holiday with us?

In the first instance please contact our office via the contact numbers are provided. You would then be required to undergo a COVID 19 test at the nearest test centre to your property and the result of this test shared with Lyme Bay Holidays. If this was positive, and you are able, the property should be vacated as quickly as possible. If for any reason you have to self-isolate at the property then any additional rent and associated fees will be chargeable to you for the additional period you remain.

More information can be found here


 

I am due to come on holiday from 4th July, can I still transfer or cancel my holiday?

Since the government restrictions have now been lifted we are unable to allow customers to defer or cancel future dates therefore any cancellations would be applicable to our standard policy – https://www.lymebayholidays.co.uk/help/cancellations

We appreciate we are still living in uncertain times and information is changing regularly which impacts on us all. With our offices now open we are available to discuss any questions or concerns you may have and whilst we have had to change and adapt our service to you, the high standards we always endeavour to provide will remain the same.

More information on Coronavirus can be found here:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public



Covid-19 – Cancellation procedure

We fully appreciate the situation regards Covid19 is changing frequently and this will cause concerns when booking a holiday or if your holiday date is approaching.

If you are unable to undertake your holiday due to a restriction enforced by the government such as an area lockdown you would be allowed to transfer your holiday to an alternative date with no fee charged.

If you are unable to undertake your holiday as you have received a letter to shield with evidence supplied to Lyme Bay Holidays you would be able to transfer your holiday with no fee charged.

If your holiday property falls into an area which is placed in lockdown then you would be offered to defer your holiday with no fee charged or a full refund given.

Should you not wish to travel due to uncertainty, whilst we fully appreciate individual concerns this would fall into our normal terms and conditions – https://www.lymebayholidays.co.uk/help/cancellations

We realise the stress Covid-19 is causing to people throughout the world and we believe a holiday should be an enjoyable experience, something to help relieve such stress, therefore if you have any questions we would do all we can to help resolve any issues or concerns. Please contact us on 01297 443363 or [email protected] to talk to us directly.

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