“Super location,however instructions on how to open the garage would have been appreciated as we and others we asked to help agreed it was not easy.”
Lovely holiday bungalow, a super welcome gift which was a lovely surprise.
The beds are wonderful, I tried to see what they were as I would like to have the mattress for one at home, but couldn't see any labels, sadly. Comfort wise there ,full marks, slept like logs.
It was clean and adequately equipped, a normal grater and omelette pan would have been appreciated.
Unfortunately, a few things need attention, the patio sliding doors were hard to use, a strong person has to move them. The garden really does need some TLC, plants were growing over the steps, a lot of weeds , it just looks so neglected,which is such a pity as there are some lovely plants.
The lounge did smell of dog, but we opened the window and didn't use the room,which was fine , we are very grateful dogs are allowed.
Great pity,Lymebay Holidays are so hard to contact, they give out a phone number,but a recorded message tells you the number is no longer available ! We don't expect to email on a Sunday to ask about opening a garage door.They are slow to respond too even by email.
We are glad you thought the bungalow was lovely and slept well. Sorry to hear you had difficulties with the garage door. We have never thought to give instructions as it is a standard up and over door where you just turn the key and the handle and push the top of the door. Our gardener let us down and we did the garden ourselves the day you left. Fortunately we now have a new gardener. We will get someone to look at the patio door. The grater has a tub attached to catch the food but it is easy to take off and use as a conventional grater if you prefer. We pride ourselves on a well equipped kitchen as we often use it ourselves. We have 2 heavyweight good quality frying pans.
We are concerned that you had difficulties contacting Lyme Bay and that you felt the lounge smelled. We have asked Lyme Bay to respond on that because as our agent they are on hand to deal with day to day issues.
Thank you for your review. We are disappointed to see that you had technical issues contacting us during your stay. I can see that you tried contacting us on a Sunday, which is our day where the office is closed, but the number that I can see you were given, should have worked and should have been connected to our out of hours line. I apologise for the technical difficulty that happened and I do hope you are willing to come back in the future.
Property Owner
