“Dear Lyme Bay, I just wanted to report the following re our property (Mermaid House).”
1. The door handle on the upstairs rear bedroom is very loose and kept coming off. 2. The fridge / freezer was faulty and kept spontaneously defrosting then re-frosting. 3. The WiFi did not work properly. 4. The boiler kept breaking down but this was eventually fixed by one of your plumbers. It is a shame that this property let us down in so many ways, at £3,000 for a week you would expect everything to be in good working order. We are very longstanding customers but will now think twice before booking again with Lyme Bay Holidays. Regards, George Scott
Mermaid House is a very popular property as it accommodates a large family group. We are sorry to hear about the issues you experienced with the boiler, and hope that we were able to resolve this during your stay. We have organised for our team to investigate the other issues raised.
It is unfortunate that you experienced a few issues during your stay, and we do hope that you will stay with us again in the future.
The Lyme Bay Team Property Owner