“Ot as expected lots of unexpected stuff.”
No cooker only a microwave that was also a oven not good unable to cook more that 1item this was a problem as 1veggie and 1meal eater. Only 2 ring hob so same problem. It was very musty/fusty/damp smelling. I know it’s on a farm but no mention of a1 vehicle wide track and how actually far it is up the track. No way is this a 5star luxury property. Plastic table cloth, rickety chairs. Views out of windows of either what looked like a landslide and a pile of slaps. Very cold but heating was good. Bed excellent. Lack of storage for clothes we keep them in our cases as didn’t fancy putting them in smelly fusty wardrobe. No cupboard space as it was taken up with stuff and damp collector. Very disappointed. Requested to remove shoes but slippers provided were very used So no way we would use those. Bathrobe provided but again we’re probably new when it first open not using them.
Thank you for taking the time to leave your review. It is very disappointing to read that you had all these issues yet did not bring any of them to my attention on the several occasions that we saw you during your stay at the property. The information online is extremely clear in regards to most of your points, and we ensure this is kept up to date so your expectations are met on arrival.
The property is clearly described as being on a farm, therefore you wouldn’t expect a normal size road. It is a tarmac road and residents are very accommodating and will reverse to allow holiday guests easier access if they meet on the smaller parts of the road.
We advertise our property as a 4 star property not 5 star. Although guest feedback is, that it is of a 5 star standard. It’s a shame that you didn’t have the same view.
Cooking facilities are more than adequate for two people, but I can appreciate maybe a little bit more difficult if one guest is a vegetarian. Certain things are put in place to protect the property, like the oil table cloth and slippers to protect the floors.
All linen, slippers and bathrobes are washed on every change over, even when we know they haven’t been used. This is to ensure everything is kept to a high hygienic standard. The property is a little older but we do not have an issue with damp and as it is continually booked, therefore it wouldn’t have the opportunity to smell musty or fusty as you state.
The views out the front of the property are of a lovely garden setting and the surrounding areas have all been done to a high standard with lots of nature friendly areas, as owners we feel very strongly about being eco-friendly and encourage our guests to enjoy the outdoors as much as we do.
We are pleased you managed to stay the full length of your stay despite the issues you incurred and hoped if you did visit again, you would let us know of any problems whilst in the property, to give us that opportunity to rectify whilst you are there.
Property Owner
