“The welcome pack was a nice touch.”
The sofas and the beds are very comfortable. The towels are rather small. The main bathroom had not been cleaned. The smaller shower head leaks in the main bathroom. As we had to phone 3 times requesting an iron and ironing board, we saw no point in reporting that to customer services. The wheelie bins had not been emptied for a long time and there is an awful smell there. There is no loo cleaner, kitchen roll, first aid kit - I cut my finger on the bread knife and needed a plaster. The ...
The sofas and the beds are very comfortable. The towels are rather small. The main bathroom had not been cleaned. The smaller shower head leaks in the main bathroom. As we had to phone 3 times requesting an iron and ironing board, we saw no point in reporting that to customer services. The wheelie bins had not been emptied for a long time and there is an awful smell there. There is no loo cleaner, kitchen roll, first aid kit - I cut my finger on the bread knife and needed a plaster. The property is let down by the poor customer service from Sykes.
Thank you for bringing these matters to my attention. I know an iron and ironing board were provided during your stay, and will remain in the property. I’m sorry the cleaning in the bathroom was not to your satisfaction and the shower head was leaking - if these issues had been raised while you were there I know the team would have done their best to resolve them. I am looking to move to a private waste company going forward as the council collections have not been as reliable as I would like. Nevertheless I hope you still managed to have a good holiday and enjoyed your time in Lyme Regis
Property Owner
