“Exterior maintenance needed.”
Garden decking collapsing in the corner. Front needs repainting. Master bedroom mattress needs replacing. Deep winter duvets too hot for the season - unusable. Front door lock dangerous and not to fire regulations - you should not need to find a key to get out.
Dear Mrs Webb. So very sorry to read that you were unhappy with your stay. I was just at the cottage 4 wks ago putting up all the new topiary and hanging baskets. At the time, the decking was fine -so I can only guess that with all the recent unseasonably bad storms this is no longer the case. Having a beautiful stream at the bottom of the garden is lovely and we do check the decking and fencing regularly, to ensure nothing has got too wet during the winter months. I will ask Lyme Bay Holidays to address this immediately. With regard to the mattress this is a memory foam mattress , so is quite a different feel to a sprung one. I will again ask LBH to check nothing has changed since we were last there. Ditto with the duvets -as after 10 yrs of renting our lovely cottage, we’ve never had a request for summer duvets. But I’d be happy to do this if it made out guests more comfortable.
Lastly the front door lock is in line with fire regulations and is common for property’s that share an entrance or alleyway. I have also put a key hanger in the cupboard, for people to deposit their keys. As a retired fireman’s daughter, I have this checked every year -but will also double check with LBH that the rules have not changed since our last season. Thank you for your feedback. Feedback is a gift to owners like me - as I visit regularly and want it make sure everyone enjoys their stay as much as we do. Rgds,
Property Owner