“We had a bad start when we arrived.”
We couldn’t unlock the patio door and had to call Lyme Bay, the management company, as we were not given a direct number for the owner. We had to sit and wait for about 15 minutes in the blazing sun on 27 June, the peak of the second heatwave. The owner had to use force to unlock the door. The door would not close and, 3 days later, it was hanging off the hinges. We had to call the out-of-hours service (the man was not happy). He got the door closed and tightened up some screws, but the following day he called the owners, stating there was “nothing” wrong with the door.
On arrival, there was a note over the hob apologising that 2 rings were not working. In fact, 3 rings were not working. We asked Lynn, the owner, when it would be fixed. She called the office and no one had reported the broken hob. We were advised the issue had not previously been reported. We were given a temporary countertop cooker and the hob was replaced on the Monday.
We were taken aback by the poor cutlery, which was all odd and old, and the lack of basic utensils. We had to buy kitchen scissors, a vegetable knife and, having to make and pour gravy from a coffee mug, a jug from the local shop. There are 2 chipped Pyrex casserole lids but no dishes. There was no dustpan and brush, so I had to wipe the kitchen area floor with wet wipes.
The toaster wasn’t working properly. Every time the element heated up, the toaster ejected the bread. I asked for another toaster. This was provided within 1/2 hour and I thanked the owner the following day with flowers, only to be told “there was nothing wrong” with the toaster as it was working properly. By that time, we gave up raising issues.
The bedroom is lovely and the views are very nice, the best part of the cottage.
We didn’t find the mattress lumpy, and the WiFi was good.
Both toilets were clean and both bathrooms had electric towel rails. We had no problem using the shower downstairs.
The garden is very small and dog owners should be aware that there is a door adjacent to the cottage door in the garden that is not part of the cottage. The owners' cats walk through the Small Cherry Pip garden using a cat flap in the door.
The location of Small Cherry Pip is great for the beach and shops. We would not recommend a long stay; we were there for 2 weeks. But for a weekend or short midweek break, it’s perfect. Again, eating out would be our recommendation.
We felt the cottage would benefit from additional kitchen equipment and utensils.
I am very sorry to hear that your stay did not meet your expectations. We have attended to the property to check all the issues raised and can confirm these have been rectified.
Kindest regards
Lyme Bay Holidays
Property Owner
