“Whilst the view was excellent and the accommodation was clean and warm I do feel in other areas it lacks any attention to detail.”
The very little armchairs in the lounge area are more for children and we're uncomfortable after a short while.the sofa was hard and upright again very uncomfortable and for the money that we paid we expected a much more luxury there was no where we could snuggle up in comfort all furniture was mismatched ..the odd side table that was there was old and badly stained and marked there was a big stain on the rug and marks over the dining table . The bed dipped in the middle making it again very uncomfortable so our sleep wasnt great think it needs a support in the middle ...We expected a TV in the bedroom again for the money it lacked any attention and I feel that it's just sold for the view. The kitchen was well stocked although had no carving knife or potato masher . The bathroom was very nice with a good shower .
I do think also you should be more open about the mission that you have to go through to get to the accommodation I knew there would be steps but from the beach door there are 40 steps some very steep very uneven and at times slippery also from the town side the little alley way is uneven and precarious we are quite a fit couple but struggled getting our luggage up and down and whilst there is a parking space it's a five minute drive away but a good ten minute walk which again you couldn't park and take your luggage from there this isn't stated in any literature about the accommodation.
Also you charge Christmas holiday prices for the flat but apart from the welcome pack which I know is standard in your let's there was no effort made to make it welcoming for the holiday season. It was very disappointing and I believe if you are charging extra because its Christmas extra effort should be made . We tried everywhere to get a tree but we were unable too . So overall yes the view is stunning but all the attention to detail is missing and it lacked any care any comfort or luxury . I would not stay here again as we have stayed in better more comfortable welcoming accommodation for far less money .
Thank you for your positive feedback. We welcome your observations on how we can improve the experience of our guests. We’ve made several changes in response such as replacing the ‘professor chairs’ with wider wicker chairs, strengthening the middle of the bed and replacing the rug. We agree that the views from this flat are excellent, in fact some guests have said they are the best on the Lyme Bay seafront. We have also had very positive comments from our guests on other aspects of the flat, particularly the decoration, fittings and furnishings, which are of high quality, and the works of art, which are original, mostly from local artists. We also redecorate the flat annually, so it is always looking good. We do hope you will stay with us again. John and Kate (Owners)
Property Owner
