“We were very disappointed by the lack of cleanliness to the property and even more disappointed of the dismissive attitude from Lyme Bay holidays to our complaint.”
We found dirty mugs, cutlery, chopping board, congealed food on a dish, table & benches not clean & dirty shower base during our stay. Yet the website states access delayed: " to allow for the additional & enhanced cleaning procedures required".
Yet one email response to our complaint from you stated: "a standard clean had been undertaken at the property." It would appear that even this standard was not achieved let alone any enhanced cleaning procedures.
Our complaint to you was dismissed saying we had refused cleaners and could not provide photos. We arrived about 4.15pm on 3rd June and wanted a cup of tea to then find dirty mugs & cutlery. My husband has an autoimmune condition and my first thoughts were to provide a clean and safe environment for him, not to take photos for yourselves. We also did not refuse cleaners. We told Martin we had already had to deal with the issues and clean the items in order to be able to eat and drink in a clean environment. I do not expect to have to provide the cleaning service myself.
If there are Lyme Bay Holidays rules for providing proof of any complaint then they should be given to the client before arrival and not after the complaint has been made.
Our complaint was not dealt with properly, it has not been resolved to our satisfaction and certainly the property cleanliness and the supposed service from yourselves was not worth the price we paid for the week.
It spoilt our holiday.
Summary
- First-floor apartment
- Two bedrooms: 1 x twin, 1 x family room with double and bunk
- Shower-room with walk in rain shower, basin and WC
- Separate WC
- Kitchen/diner
- Sitting room
- Upgraded for 2023; new kitchen and appliances including induction hob and electric oven, fridge/freezer, washer/dryer, microwave & dishwasher, along with new flooring and carpets throughout.
Gas heating, Hairdryer, TV, WiFi
- Fuel and power inc. in rent
- Bed linen and towels inc. in rent
- Travel cot and booster seat supplied
- Off-road allocated parking for 1 car
- Enclosed communal front garden with decking and furniture
- one pet allowed and sorry no smoking
- Shop 0.1 miles, pub 0.1 miles
- Note: Bring own linen for travel cot
The property
Situated in a Victorian terrace in a highly sought after area of Lyme Regis, Cobb View offers some lovely views of the Cobb Harbour and the sea.
The fantastic views can be enjoyed from both the living room and bedroom and are complimented by the properties light and modern, coastal decor. Very well proportioned the property is very comfortable and spacious for four guests but can sleep up to six as one of its two, good size double bedrooms accommodates a bunk bed, providing flexible family accommodation.
A stones throw from the Cobb with its pubs, shops and restaurants a further five minute stroll along the sea front will take you to Broad Street in the heart of Lyme Regis. The communal garden to the front has various seating areas to enjoy the view and provides a lovely place to sit and enjoy the afternoon sun. A welcome pack for your arrival ensures a great start to your holiday and will include milk, tea and a selection of locally sourced produce and treats.
With allocated, off road parking a short walk away this is a wonderful apartment to enjoy all that the historic seaside resort of Lyme Regis has to offer.
FIRST FLOOR (external steps for access and internal staircase)
Lounge with lovely Cobb Harbour and sea views
Kitchen with dining area
Bed 1: Double bed and bunk beds
Bed 2: Twin beds with sea view (although not zip and link the beds can be pushed together and owner supplies a kingsize duvet as well as the two singles)
Shower room: Large walk in rain shower, vanity unit wash basin and w.c.
Separate w.c.
OUTSIDE
Communal seating and garden area with furniture and sea views
GENERAL INFORMATION
Allocated parking space in private car park with 2 minutes walk
One well behaved dog allowed
Utilities included
Linen and Towels included - beds made up
FACILITIES
Smart TV
WiFi
Bluetooth radio/speaker
Induction hob/double electric oven
Fridge/freezer
Microwave
Dishwasher
Washer/dryer
Gas central heating
Hairdryer
View on map
About the location
LYME REGIS
Charmouth 3 miles; Axminster 6 miles; Bridport 10 miles; Sidmouth 16 miles.
The delightful seaside town of Lyme Regis has much to offer its visitors, boasting a maze of narrow streets filled with craft and antique shops, galleries and cafes. Take a stroll along the world-famous Cobb causeway overlooking the ancient harbour, where fishing trips can be enjoyed, or try your hand at fossil hunting in the area. The scenic coastal path offers excellent walking opportunities and spectacular views of the stunning Jurassic coast, whilst the gently shelving sands and sparkling waters of Lyme Bay provide the perfect place in which to relax and unwind. A holiday destination to savour!
Note: Bring own linen for travel cot. Note: Allocated parking is a short walk from the property
This property offers the following short breaks:
- Winter
- Off-season
- Last minute
- Christmas
