“The flat is in a fantastic location.”
It’s a good size and each room has plenty of space. It was light and airy. The kitchen was well stocked with equipment, cutlery and crockery. It needs a guide on how to use the hob - we struggled with that initially.
We liked having a parking space and I would rent the property again.
2 points to make the stay easier:
1. Only having one set of keys was a MASSIVE problem for us. Lyme Bay gave us a second set but they didn’t open the ground floor entrance which was our problem door. As you share the entrance with the top flat, who independently lock that entrance door, we were finding members of our group were locked in and couldn’t get out or locked out but couldn’t get in, even though people were in the flat. Phone signal was patchy so they couldn’t even phone us! It was infuriating and would prevent me from rebooking without the guarantee of 2 sets of keys.it was a big issue for us as we didn’t all come and go at the same time.
2. Easier arrival instructions. If you don’t know that the main car park is not Underhill, it’s hugely confusing. We thought the area in front of the flat was where we were meant to park. Please amend arrival instructions to suggest people park outside the property to unload luggage and then take the car to Underhill car park , which is BEHIND the property, not in front. Having discovered where Underhill car park is, the reserved space is easy to find and we’ll sign posted.
Thank you so much for your feedback. We are pleased you enjoyed our property. All appliance instructions are kept in the information folder in the flat. We have been in touch with Lyme Bay Holidays who have assured us that there will be 2 sets of keys in the key safe. We will also provide a set of keys to be kept in the flat. Your note re unloading and then parking is a very good one. The parking instructions will be amended accordingly. Thanks once again.
Property Owner
