“Unfortunately I have tried several times to send this email to you but it has bounced back.”
We left the property Thursday, a day there would be time to get some of these problems sorted. I look forward to hearing from you regarding this matter and what goodwill you intend for a ruined holiday due to inadequate inspection of a supposedly “outstanding” property. “Having just called your colleague at Sykes. This is the email that you should have received.” “Our holiday - not outstanding!! Before your next guests arrive, you need to address a few items which I list below that we have found defective and very annoying after looking forward to our holiday for nearly a year. On previous holiday we’ve had for two consecutive weeks, we’ve had the option of a clean midway through and beds changed, plus clean towels, tea towels, etc. no email was received about this. 1. Dishwasher needs cleaning. We don’t intend to spend our long awaited holiday cleaning someone else’s dishwasher. On arrival had to hand wash mugs, etc before using the ones already in the cupboard. When running the dishwasher with our first load of dishes, they came out with bits all over. So we’ve had to wash up by hand for our holiday. Not something we do at home. 2. Tumble Dryer not working. Went to tumble dry some wet clothing and the Tumble Dryer just buzzes loudly and doesn’t tumble. Tried several times. Needs attention or replacing. Ended up having wet clothing hanging everywhere due to bad weather. Not great when we thought we’d have this facility. 3. The Sony TV in the lounge is so ancient, you have to wait for the picture to come through before a fuzzy picture comes on the screen. A sign it’s just about to pack up completely. Thought there would have been one Smart TV here. I recently bought a second hand one for £30. Very disappointed. 4. The house cleanliness is not good mould, etc. 5. The TV in the twin bedded room didn’t seem to work and must be at least 20 years or more old. Bought one of these in 1980s. 6. Taps are wrong way round on some facilities. I believe by law the plumbing should have cold on the right and hot on the left. This was so poor sighted people don’t burn themselves. For the cost of the holiday, we’re expecting far more. The house very antiquated. Yes we could have reported earlier but we didn’t want to have to wait in for trades people to come and fix the problem during our holiday or let them in whilst we were away from the property. You would have had to pay us £10 an hour for wait time. Very disappointed. On arriving we couldn’t get out of the back door as the wrong keys had been left. The key on the conservatory was stuck and wouldn’t turn. Fortunately a trades guy was sent by you who fixed this problem fairly quickly but we had two dogs in the car that needed to get in the garden and stretch their legs. The fan light in top bedroom needed a part which we were told would be fixed. It still needs fixing. We couldn’t open until your tradesman. The back gate was bolted so there was no way of gaining entry there or from the back door (no key) or the conservatory (key stuck). The metal garden furniture is rusty and should be removed. The path to the back garden is very steep and loads of trip hazards. Anyone children, elderly etc. who is a little unsteady, for whatever reason, it is dangerous. Wouldn’t recommend it for anyone with disabilities. The overflow by the kitchen door has been dripping constantly and has proceeded to get worse since we’ve been here. Needs attention. Cold tap on basin in twin bedded room, no water. Access to the front of the property is extremely poor with three steep steps curving round, so one side of the tread is non existent. The photos of the property and garden are misleading. Monday 12 September, the lights in the lounge keep fading and going out, making us feel unsure of the safety of the electrics.” Regards, Lynda Skinner
