“I've waited 2 weeks before leaving feedback on the website, giving time for the listing to be amended after providing feedback via email about the height of the only entry and exit doorway, which is a health and safety issue if you are over 5ft 6.”
The padding provided is inadequate, we all bumped heads and would not have booked if the height had been pointed out as 3 out of 4 are over 6ft and I'm 5ft 8. Other comments include; beds are trip hazards due to layout of rooms in 2 bedrooms. Wi-fi signal poor outside the lounge and master bedroom. Inadequate storage in 2/3 bedrooms unless you want clothes on display rather than in chest of drawers or wardrobes. Bathroom pokey, no place to hang coats or store shoes downstairs, lounge furniture uncomfortable for tall people. Parking on the slope is very difficult due to gravel and difficulty to get traction. Hopefully some of the other issues not mentioned here will have been dealt with by now. Cutlery, plates, linen all nice, very clean. Location quiet with nice rural walks close by. Other places we've stayed in, within the price bracket have offered a more comfortable holiday experience. We won't be booking again.
We are sorry to read that your holiday accommodation did not meet your expectations, The Gatehouse is a period cottage and as such, boasts a wealth of period features and charm including ceiling beams, wooden wall panelling and inglenooks, as well as low doorways. We do try to describe our properties honourably and try to consider our guests needs whether its age, mobility or customs. We respect that everyone’s needs are different and we try to note characteristics that may make the property unsuitable for some. We also take an abundance of photographs to present the property as it is. We thank you for your feedback and can confirm we have made two new notes to the listing which we hope will help people choose the right property for them. We hope to welcome you to another property in the future.
Team LBH
Property Owner
